Shipping and payment Terms and Conditions Effective from 1.5.2019

Web Store KAURILAN SAUNA OY (VAT number 2988712-7) sells products to private persons and businesses within Finland and the EU. All prices shown include VAT. We reserve the right to price and delivery cost changes.

Placing an order

You can order products in the web store by placing products in the shopping basket and paying for them in the web store’s checkout. All customer information is handled confidentially. The contact information given when placing the order is not used for anything else but delivery of the order and for resolving possible issues with the order. When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase.

Paying for your order

The payment service between vendors and consumers is offered by Checkout Finland Oy (company registration code 2196606-6) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. Checkout Finland Oy is an authorized payment institution supervised by the Financial Supervisory Authority (FIN-FSA). All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Checkout Finland Oy will show as the recipient of the payment.

Payment options

Online Bank Payments

You can pay for your order using any of the online payment buttons of Finnish banks. When you are using the online bank codes provided by your own bank and you want to pay for your purchase, you will be redirected for a while to your own online bank where you can pay for your order directly from your bank account. The recipient for the payment is Checkout Finland Oy, that is the payment service provider in our web store. Card Payments by Visa, Visa Electron, MasterCard or Business Eurocard.

Paying with a credit or debit card is always easy and safe in our web store.

Card payments in our webstore are provided by Checkout Finland Oy. During the transaction, all card information will be handled through a secure connection. Card numbers are not recorded in the webstore’s systems. Contact information: Checkout Finland Oy Eteläpuisto 2 C, 33200 Tampere Y-tunnus 2196606-6 OVT-tunnus 003721966066.

Order and payment confirmation

After a successful order an order confirmation will be sent to your email. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.

Delivery and costs

The delivery costs will be stated after you have chosen a payment and delivery method. Delivery time Our usual delivery times within Finland are typically 2-5 days depending on the order and delivery method. We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery.

Terms for product exchanges and returns

https://kaurilansauna.fi/pages/palautusehdot-return-policy

Returns:

Please send email to info@kaurilansauna.fi.

Problem situations

In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days. If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately